Supervisor

Key Responsibilities:

1. Team Supervision

• Supervise and monitor pest control technicians on daily field operations.

• Assign service schedules and routes to technicians.

• Ensure technicians report on time and follow company discipline.

• Maintain attendance and productivity records of field staff.

2. Service Quality Control

• Ensure pest control treatments are completed as per SOPs.

• Conduct random site inspections and quality checks.

• Handle service complaints and ensure timely resolution.

• Monitor chemical usage and prevent wastage.

3. Customer Management

• Coordinate with clients for service scheduling.

• Maintain good customer relationships.

• Address client concerns professionally.

• Ensure customer feedback is collected after services.

4. Training & Development

• Train new technicians on pest control methods and safety procedures.

• Conduct refresher training sessions for existing staff.

• Guide technicians on customer handling and service quality.

5. Safety & Compliance

• Ensure proper use of PPE kits and safety equipment.

• Follow government guidelines for chemical handling and disposal.

• Maintain records of licenses, certifications, and compliance documents.

6. Reporting & Documentation

• Submit daily, weekly, and monthly MIS reports.

• Update service completion reports in system/software.

• Maintain stock records of chemicals, machines, and tools.

Required Skills:

• Strong leadership and team handling skills

• Good communication skills

• Problem-solving ability

• Customer service orientation

• Basic computer knowledge (Excel, Email, CRM)

• Knowledge of pest control chemicals and treatment methods

Qualification:

• Minimum: PUC / Any Degree

• Certification in pest control (preferred)

Experience:

• 2 to 5 years in pest control operations

• Minimum 1 year in team handling / supervisory role preferred

Salary:

As per company standards + Incentives + Travel Allowance (if applicable)

• It is a Full Time Sales / Business Development job for candidates with 2 - 4 years of experience.