Seeking a high-caliber Patient Relationship Coordinator to serve as the bridge between clinical expertise and premium patient care.
This is a high-impact role designed for a professional who excels at storytelling, relationship building, and high-value sales conversion.
Job Responsibilities:
• Act as the primary point of contact for all premium leads, qualifying inquiries and inspiring confidence from the very first call.
• Personally welcome patients, easing them into the clinical environment and setting the stage for a successful consultation with the Doctor.
• Post-consultation, you will lead the counseling sessionhandling objections with empathy and converting treatment plans into booked packages.
• Drive revenue through expert upselling and cross-selling of clinical services and premium skincare products at the front desk.
• Conduct post-treatment follow-ups to ensure satisfaction, secure glowing reviews, and turn every patient into a brand advocate for referrals.
• Oversee daily clinic flow to ensure every touchpoint reflects the luxury and efficiency of the brand.
Required Skills:
• A Proven Closer: 2+ years of experience in high-ticket sales (Aesthetics, Dental, or Luxury Hospitality).
• The Communicator: You possess a sophisticated, persuasive, and warm communication style that puts high-profile patients at ease.
• The Strategist: You don't just "call leads"you manage a sales funnel and understand how to move a patient from inquiry to loyalty.
Salary & Perks:
• Premium Base Salary: Reflecting your experience and professionalism.
• Conversion Commissions: Significant payouts for every package closed.
• Upsell & Cross-sell Incentives: Direct rewards for enhancing the patients treatment journey with products and add-ons.
• Retention Bonuses: Incentives for generating referrals and maintaining high patient satisfaction scores.