Sales Coordinator / Executive

Job Summary

We are looking for a customer-focused and well-spoken Inbound Telecaller to handle guest inquiries, provide information about hotel services, and convert incoming calls into confirmed bookings. The ideal candidate should have excellent communication skills and a strong customer-service approach.

Key Responsibilities

• Handle incoming calls related to room inquiries, reservations, pricing, and availability.

• Provide accurate and detailed information about hotel rooms, facilities, amenities, and ongoing offers.

• Convert inbound inquiries into confirmed bookings.

• Assist guests with modifications, cancellations, or special requests.

• Maintain records of all customer interactions in the reservation system.

• Ensure every caller receives a positive customer experience.

• Coordinate with front office, sales, and other internal teams when required.

• Maintain professionalism and follow hospitality communication standards.

Skills & Requirements

• Strong verbal communication skills in English and Hindi.

• Good listening skills and polite telephone etiquette.

• Ability to handle high call volumes and manage time effectively.

• Basic computer knowledge; familiarity with booking/reservation software is a plus.

• Customer-oriented attitude with problem-solving skills.

• Ability to work in shifts, including weekends/holidays if required.

• It is a Full Time Sales / Business Development job for candidates with 1 - 4 years of experience.