Core Responsibilities:
Sales and Business Development:
Promoting and selling life insurance products directly to individuals, meeting and exceeding sales targets, and generating new business.
Client Relationship Management:
Building and maintaining strong relationships with clients, understanding their needs, and providing excellent customer service throughout the policy lifecycle.
Product Knowledge:
Keeping up-to-date with the company's product offerings, understanding features, benefits, and suitability for different customer profiles.
Sales Process Management:
Guiding clients through the sales process, from initial contact to policy issuance and potentially assisting with post-sales requirements like claims.
Meeting Targets:
Consistently achieving individual and team sales targets, often measured by premium collection, policy issuance, or other key performance indicators.
Customer Service:
Providing excellent customer service, addressing client queries, resolving issues, and ensuring customer satisfaction.
Compliance:
Adhering to company policies, industry regulations, and ethical sales practices.
Key Skills and Qualifications:
Sales Experience: Proven experience in sales, preferably in the financial or insurance sector.
Communication Skills: Excellent verbal and written communication skills to effectively interact with clients.
Interpersonal Skills: Ability to build rapport, establish trust, and maintain long-term relationships with clients.
Product Knowledge: Familiarity with life insurance products and the ability to explain them clearly to clients.
Customer Service Skills: Ability to provide excellent customer service and resolve client issues.
Negotiation and Persuasion: Skills to effectively negotiate and persuade clients to purchase suitable insurance products.
Problem-Solving: Ability to identify and resolve client issues and challenges.
Time Management: Ability to manage time effectively and prioritize tasks to meet sales targets.
Adaptability: Ability to adapt to changing market conditions and customer needs.
Different Roles in Direct Channels:
Relationship Manager (RM):
Focuses on building and maintaining client relationships, selling insurance products, and providing customer service.
Sales Executive:
Responsible for generating leads, making sales presentations, and closing deals.
Area Manager:
Oversees a team of sales representatives, manages sales targets, and ensures compliance in a specific geographic area.
Business Development Manager:
Focuses on developing new business opportunities and expanding the company's customer base.