Key Account Manager

Job Description:
We are seeking a proactive and customer-focused Key Account Manager who can foster strong client relationships, handle day-to-day inquiries, and ensure seamless communication between clients and the internal team. The ideal candidate should be confident in managing accounts, resolving concerns, and driving business growth through effective cross-selling and up-selling.

Key Responsibilities:

• Manage and nurture long-term relationships with key clients.

• Serve as the primary point of contact for customer queries, concerns, and escalations.

• Understand client requirements and ensure timely delivery of services.

• Coordinate with internal teams to resolve issues and meet client expectations.

• Identify opportunities for cross-sell and up-sell to maximize account value.

• Maintain regular follow-ups and ensure high customer satisfaction.

• Prepare and share performance updates with clients when required.

• Build strong rapport and ensure repeat business from existing clients.

Key Skills Required:

• Strong communication and customer-handling skills.

• Ability to resolve queries with patience and professionalism.

• Customer-oriented mindset with a problem-solving approach.

• Experience in cross-selling and up-selling.

• Good coordination skills with internal teams.

• Ability to maintain long-term client relationships.

• Time management and multitasking abilities.

• It is a Full Time Sales / Business Development job for candidates with 6 months - 1 years of experience.