A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
25,000 - 45,000 /month*
Nestaway
Field job
Powai, Mumbai
₹10,000 incentives included
1 - 6 years Experience in Sales / Business Development
Full Time
Key Responsibilities
1. Operational & Performance Management
● Own overall zone P&L, ensuring achievement of monthly and quarterly targets across supply onboarding, occupancy, revenue, and cost optimization.
● Drive execution of standard operating procedures (SOPs) to improve turnaround time, service quality, and operational efficiency.
● Track and improve key metrics such as occupancy %, onboarding cycle time, ticket resolution TAT, and portfolio utilization. 2. Team Leadership & Execution
● Lead and manage a team of Property Managers and Operations staff, with clear goal-setting, reviews, and performance tracking.
● Set individual and team-level targets, conduct regular performance reviews, and ensure accountability.
● Build a high-performance culture focused on results, ownership, and continuous improvement. 3. Business Growth & Expansion
● Drive new supply acquisition and market expansion within the zone, aligned to growth targets.
● Build strong relationships with property owners, brokers, developers, and local stakeholders to accelerate onboarding.
● Identify new micro-markets and execute go-to-market strategies to increase Nestaway’s footprint.
4. Customer Experience & Retention
● Ensure high customer satisfaction scores (CSAT/NPS) by proactively resolving tenant and homeowner issues.
● Analyze customer feedback and implement process improvements to reduce escalations and churn.
● Own escalation management and ensure timely, data-backed resolution. 5. Financial & Data Management
● Plan and manage the zone budget, ensuring cost discipline while meeting growth targets.
● Analyze dashboards, KPIs, and MIS reports to identify trends, gaps, and corrective actions.
● Deliver regular performance reviews and actionable insights to senior leadership. 6. Compliance, Risk & Safety
● Ensure full compliance with local regulations, company policies, and contractual obligations.
● Drive adherence to health, safety, and risk management standards across properties and teams. Qualifications & Experience
● Bachelor’s degree in Business Administration, Management, or a related field (MBA preferred).
● 5–10 years of experience in a managerial or regional role, preferably in real estate, rental housing, PropTech, or consumer operations.
● Proven track record of meeting or exceeding targets in a fast-paced, metrics-driven environment.
● Strong leadership, stakeholder management, and execution capabilities.
● Excellent communication, negotiation, and analytical skills.
● Comfortable working with numbers, dashboards, and performance metrics.
● Proficiency in MS Office and familiarity with CRM/operations tools. What Success Looks Like in This Role
● Consistent achievement of growth, revenue, and occupancy targets
● Improved operational efficiency and cost control
● High team productivity and engagement
● Strong customer satisfaction and retention metrics Nestaway is an equal opportunity employer. We value diversity and are committed to building an inclusive, high-performance workplace.
