Escalation Manager

Job Title: Escalations Manager

Company: PropertyAngel Management Pvt. Ltd.
Location: Koramangala, Bangalore
Job Type: Full-Time | Work from Office
Experience Required: 4–7 Years

About PropertyAngel

PropertyAngel is an award-winning property management company headquartered in Koramangala, Bangalore. Our technology-enabled real estate asset management services have been recognized by Times Group, Zoho, and Realty+.

Since 2014, we have managed over ₹2,000+ crores in assets, maintained 95%+ occupancy, and ensured 100% on-time rent distribution for property owners.

Our mission is to make real estate ownership safe, simple, and efficient while delivering exceptional customer service.

Role Overview

We are hiring an Escalations Manager to handle complex customer issues and ensure timely resolution of high-priority escalations. The role requires strong coordination across internal teams and a customer-first approach to resolve critical service concerns effectively.

Key Responsibilities

• Manage and resolve customer escalations related to property management services

• Act as the primary point of contact for high-priority customer issues

• Coordinate with internal teams (operations, finance, property management) for issue resolution

• Ensure timely closure of escalated cases while maintaining service quality standards

• Communicate updates and resolutions clearly to customers

• Identify recurring issues and suggest process improvements

• Maintain accurate documentation of all escalation cases in CRM systems

• Monitor escalation trends and share insights with leadership

Eligibility Criteria

• Bachelor’s degree in any discipline

• 4–7 years of experience in customer support, operations, or escalation management

• Strong communication and conflict-resolution skills

• Ability to handle sensitive customer situations professionally

• Experience with CRM or ticketing tools preferred

Compensation & Benefits

• Competitive salary based on experience

• Performance-based incentives

• Provident Fund and statutory benefits

• Health insurance coverage

• Company-provided laptop and corporate SIM

• Growth opportunities within operations and customer experience teams

How to Apply

Apply here:
https://creatorapp.zohopublic.com/propertyangel/pa-hr-recruiter/form-perma/Candidate_Screener/GFyYpFkR3nFFHxPq7kDegRYp6GthPh2O9Q3EnBrZ0v8wSfq28WmN9D1U1kOzAHZb4nz7r4dXsszReb9Jr7xQ3qt8ARp5fHdCC7U1

Email: namratha@propertyangel.in
WhatsApp: 96328 19104

Walk-in Interviews

Monday to Saturday | 11:00 AM – 12:00 PM
(Kindly call or message before visiting)

• It is a Full Time Sales / Business Development job for candidates with 4 - 6+ years Experience.