Customer Support Executive

Job Title: Customer Support Executive – BPO Industry

Company: iEnergizer

Location: [Noida Sec 59 A Block 60 ]

Job Type: Full-Time

Job Description:

iEnergizer is seeking a dynamic and customer-focused Customer Support Executive to join our team. As a part of our BPO operations, you will be responsible for providing exceptional customer service, resolving inquiries, and ensuring customer satisfaction through various communication channels.

Key Responsibilities:

Handle inbound and outbound customer calls, emails, and chats professionally.

Address customer queries, complaints, and provide accurate resolutions.

Maintain a high level of product and service knowledge to offer the best solutions.

Ensure adherence to company policies, processes, and quality standards.

Escalate unresolved issues to the appropriate department for further resolution.

Maintain and update customer records in the system.

Meet performance metrics such as response time, resolution rate, and customer satisfaction scores.

Requirements:

Education: Minimum High School/Diploma (Graduation preferred).

Skills:

Excellent verbal and written communication skills.

Strong problem-solving and analytical skills.

Ability to handle customer concerns empathetically and professionally.

Proficiency in using CRM software and MS Office tools.

Ability to work in a fast-paced and target-driven environment.

Languages: Proficiency in English (Additional languages will be an advantage).

Work Schedule: Flexible to work in shifts.

Benefits:

Competitive salary with Pf .

Career growth and learning opportunities.

Friendly and supportive work environment.

Health Insurance.

Join iEnergizer and be a part of a leading BPO company that values customer satisfaction and employee growth!

• It is a Full Time Sales / Business Development job for candidates with 0 - 6 months of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14000 - ₹25000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., IENERGIZER IT SERVICES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 50 Customer Support Executive at IENERGIZER IT SERVICES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has 09:00 AM - 06:00 PM timing.