Customer Support Executive

Customer Support Executive | Salary - 20-25 K(In-hand Salary) | 1-5 Yrs | Amrutahalli/ Hebbal
Salary: 20-25 K | Exp 1-5 Yrs | Location : Amrutahalli/ Hebbal, North BLR, WFOffice 

Education: 12th/PU/Any Degree | Timings: 9.40 am - 7.00pm

Job Description

-Contact customers via phone, email, or chat regarding pending invoices or bills.

-Send reminders before due dates and follow up after missed payments.

-Keep detailed records of all communication and follow-up actions.

-Answer customer queries about invoices, payment methods, and transaction statuses.

-Explain payment terms, penalties, or late fees clearly and politely.

-Assist customers in completing online or offline payments.

-Verify payment receipts and confirm transactions in the system.

-Handle disputes related to payments, such as wrong invoices, refunds, or partial payments.

-Coordinate with billing or finance teams to resolve issues efficiently.

-Maintain accurate records of collected payments, pending amounts, and follow-up schedules.

-Update the CRM or accounting system regularly.

-Prepare daily/weekly reports of collected payments, pending amounts, and customer communications.

-Provide insights to management for improving collection processes.

-Maintain a polite, professional, and empathetic tone even when discussing overdue payments

-Build trust to ensure repeat business and timely payments.

-Work closely with Finance, Accounts, and Sales teams to reconcile payments and invoices.

-Escalate unresolved issues to higher authorities when needed.

About Organization
- Into Precision Engineering Products & Tool manufacturing
- Located at AmruthaHalli, Noth BLR
- About 370 Employees Organization

To Apply Contact Us : Mobile : 8553772172 | anurag@disharecruitment.in

DISHA Recruitment | Healthcare/BPO/IT Hiring
Mobile : #8553772172 | anurag@disharecruitment.in
Web : www.disharecruitment.in

• It is a Full Time Sales / Business Development job for candidates with 1 - 6+ years Experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Disha Recrutment Services.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 5 Customer Support Executive at Disha Recrutment Services
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has 09:40 AM - 07:00 PM timing.