Customer Support Executive

Company Introduction

Material Depot is building the Ultimate Home Decor Destination - redefining how India shops for interiors - tiles, laminates, wall decor, and more. Our online catalogue enables us to understand design trends in real time and work directly with manufacturers to launch new collections at speed. Trusted by 10,000+ homes, Material Depot is transforming a ₹100,000 crore industry—making premium interiors faster, smarter, and more accessible than ever before.

Role Overview

As a Customer Support Executive , you will be the first point of interaction for customers—guiding  them through their interior material needs, building trust, and ensuring they make the best decisions for their homes. 

Key Responsibilities

• Consult clients on interior material requirements based on their project needs

• Analyze client preferences, budget, and design goals to recommend curated options

• Engage with clients via calls, WhatsApp, and emails, ensuring timely responses 

• Qualify incoming leads and manage the customer lifecycle from first contact to  conversion 

• Collaborate with the sales team to drive visits to Experience Centres and close deals

• Maintain detailed client records in CRM for smooth follow-ups and handovers 

• Upsell and cross-sell across categories (tiles, plywood, laminates, wallpapers, etc.)  

Requirements

• Fluency in English (written and spoken); proficiency in Kannada, Hindi, or Telugu  is a plus

• Background in Civil Engineering, Architecture, or Interior Design preferred

• Strong interpersonal and consultative communication skills 

• Ability to work under a fast-paced, target-driven environment 

• Basic computer proficiency (CRM tools, Google Workspace, etc.) 

• Enthusiasm for design, interiors, and customer interaction

Interview Process

2–3 interview rounds with leadership

Apply Here: Click to Apply

• It is a Full Time Sales / Business Development job for candidates with 6 months - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹45000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Discoveries Quintessential Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at Discoveries Quintessential Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has 10:00 AM - 07:00 PM timing.