Customer Relationship Manager

40,000 - 50,000 /month

Bop Realty

Sector 73 Noida, Noida

4 - 6+ years Experience in Sales / Business Development

1 Opening

Full Time

Skills Required

MS Excel

Job Highlights

Sales Type: Real Estate

Graduate and above

Females Only

09:30 AM - 06:30 PM | 6 days working

Job Description

We are looking for a Customer Relationship Manager to join our team at Invest Mango. This role involves acquiring new clients and driving business growth, building relationships with customers, and achieving sales targets. Identifying leads, pitching products or services, and ensuring client satisfaction will be the main responsibility. The position offers an in-hand salary of ₹40,000 - ₹50,000 along with performance-based incentives and opportunities for career growth.

The CRM Executive/Manager at Invest Mango will manage the complete customer lifecycle focused

exclusively on the our branches.The role includes lead management, CRM operations, customer

support, and coordination with the sales team for seamless conversions.

Key Responsibilities

1. Lead Management

• Manage all incoming leads from portals, campaigns, referrals, and channel partners.

• Assign leads to the sales team based on project and requirements.

• Ensure timely follow-ups and strong lead nurturing.

• Maintain accurate lead data, history, and conversion status in CRM.

• Share daily lead performance reports with management.

2. CRM Operations

• Maintain and update customer data in CRM for all projects.

• Manage customer documentation, KYC, booking forms, and payment records.

• Create dashboards, MIS reports, and automated reminders.

• Ensure data accuracy and proper CRM hygiene.

3. Customer Relationship Management

• Handle customer queries pre- and post-site visits.

• Provide accurate project details, pricing, and inventory updates.

• Coordinate with the Noida sales team for customer interactions.

• Resolve post-booking queries through coordination with operations/admin.

4. Sales Coordination

• Schedule and coordinate site visits for our projects.• Support the sales team with documentation during closures.

• Maintain MIS for bookings, cancellations, and sales funnel analytics.

5. Reporting & Communication

• Prepare daily/weekly/monthly CRM and MIS reports.

• Give feedback to marketing regarding lead quality.

• Identify follow-up gaps and propose improvements.

Required Skills & Qualifications

• Graduate/MBA preferred

• 5+ years CRM experience in real estate

• Proficiency in CRM tools (Zoho, Salesforce, Sell.do, HubSpot)

• Strong communication and customer-handling skills

• Excellent data management and reporting ability

Key Competencies

• Customer-centric approach

• Attention to detail

• Strong follow-up discipline

• Multitasking & coordination

• Analytical mindset

Other Details

It is a Full Time Sales / Business Development job for candidates with 4 - 6+ years Experience.

More about this Customer Relationship Manager job

What qualifications and experience are required for this Customer Relationship Manager position?
Ans : Candidates should have a Graduate and above qualification with 4-7 years of experience and skills like MS Excel.
What is the salary and job type for this role?
Ans : The salary for this Customer Relationship Manager job ranges between ₹40,000-₹50,000 per month. This is a Full Time job.
What is the work schedule for this Customer Relationship Manager job?
Ans : This Customer Relationship Manager job has 6 days working days and timings from 09:30 AM - 06:30 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 73 Noida, Noida.
How many vacancies are there for this Customer Relationship Manager job?
Ans : There is 1 vacancy for this Customer Relationship Manager role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 4-7 years of experience are eligible to apply for this Customer Relationship Manager role. Only female candidates are eligible.
What are the key responsibilities of this Customer Relationship Manager job?
Ans : As a Customer Relationship Manager, key responsibilities include skills like MS Excel. This role is part of Sales / Business Development category.
What is the job location for this position?
Ans : The job location for this Customer Relationship Manager position is Sector 73 Noida, Noida.
Who is the right fit for this Customer Relationship Manager job?
Ans : A candidate having skills like MS Excel with 4-7 years of experience is the right fit for this Customer Relationship Manager job.
What makes this Customer Relationship Manager job a good opportunity?
Ans : This Customer Relationship Manager job is a good opportunity as it offers a salary between ₹40,000-₹50,000 per month. This is a Full Time job and has 1 openings.