Customer Relationship Executive

Job Title: CRM Executive

Location: Jaipur, India

Experience: Minimum 2 years

Salary: Competitive salary and benefits, best in the industry.

About Us:

where innovation meets craftsmanship to create world-class

engineered quartz slabs. Headquartered in the historic city of Jaipur, India, we specialize in

delivering surfaces that combine exceptional performance with timeless elegance. At the core of

our innovation lies Cristobalite, a premium raw material that elevates our quartz slabs to

unmatched standards of durability, aesthetics, and functionality. Engineered to meet global

expectations, our products are celebrated for their high purity, seamless texture, and exceptional

resistance to discoloration and wear.

Job Summary:

We are looking for a highly motivated and organized CRM Executive to join our dynamic team

at Sunex Stones. The ideal candidate will be responsible for ensuring smooth order processing,

maintaining customer relationships, and managing various administrative tasks related to

customer orders. This role will require collaboration with various departments to ensure the

seamless flow of information and timely resolution of customer inquiries and issues.

Key Responsibilities:

1. Proforma Invoice Management:

o Prepare Proforma Invoices (PIs) for customer orders and update the Order

Booking Form upon confirmation via Purchase Order (PO) or signed Proforma

Invoice (PI).

2. Order Booking Form Updates:

o Regularly update the Booking Form in the Field Management System (FMS) to

ensure accurate and up-to-date order tracking.

3. Document Management:

o Upload Proforma Invoices (PIs), Purchase Orders (POs), and Consignee Invoices

into the Document Data Management System (DDMS) in compliance with

internal processes.

4. Customer Database Maintenance:

o Maintain and update the Customer Database Sheet by adding new client

information and making necessary edits to existing client data as required.

5. FMS D2P Sheet Updates:

o Ensure the FMS D2P (Delivery to Payment) sheet is updated with relevant details,

such as the Telex date and payment terms for each customer order.

6. Debit Note Creation:

o Generate and issue customer debit notes as necessary, ensuring they adhere to

company guidelines and policies.7. Customer Complaint & Grievance Resolution:

o Address customer complaints and grievances promptly and effectively, ensuring

high levels of customer satisfaction and resolving issues in a timely manner.

Skills and Qualifications:

• Educational Qualification: Bachelor’s degree

• Experience: Proven experience in a CRM or customer service-related role, preferably in

an industrial or manufacturing environment.

• Technical Skills:

o Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

o Experience with CRM software and other internal systems like FMS, DDMS.

• Communication Skills: Excellent written and verbal communication skills to interact

with clients and internal teams.

• Attention to Detail: Strong attention to detail with the ability to manage multiple tasks

simultaneously.

• Problem-Solving Abilities: Ability to quickly resolve customer complaints and

operational challenges with a solution-oriented approach.

• It is a Full Time Sales / Business Development job for candidates with 6 months - 3 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Jaipur.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., SUNEX STONES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 10 Customer Relationship Executive at SUNEX STONES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has 09:00 AM - 06:00 PM timing.