Customer Relationship Executive

In this role, you will help us build and maintain strong relationships

with our customers. You’ll talk to clients, understand their needs, and make sure they have a smooth and

happy experience with us. You will also help manage customer data and work with our sales and marketing

teams to improve communication and service.

KEY RESPONSIBILITIES:

➢ Make sure all the leads of clients after placing orders are met.

➢ Ensure your existing clients are satisfied through after-sales service. Always ask your them for

true feedback.

➢ Servicing the client after receiving the order till the time of collection of

payment/Installation/Job Satisfaction card/Five referrals.

➢ Resolve the queries and questions of all the clients.

➢ Give or support the participants/clients about company products or services.

➢ Acting as a single point of contact for complaints and escalating issuestothe concerns.

➢ Keep the CRM system updated with correct customer details. Organize customers into groups

based on their interests. Improve the CRMprocess sothe salesteam works more smoothly.

➢ Keep track of leads and followup with themonth time. Hel p turn leadsinto customers by

staying in touch and sharing helpful information.

➢ listen to customer feedback and find ways to make them happier.

➢ Create simple reportsto show how we are doing withleads and customer contacts. Share ideas

based on data to help improve our sales and service.

➢ Helpthe customersupport team solve client problems quickly.

KEY REQUI REMENTS:

➢ Minimum2-6 year of experience in CRM , sales, customer support, and client communication

(including customer calls).

➢ Familiar with CRM tools/portals and experiencedin managing customer data.

➢ Ability of rigorous follow up.

➢ Ability to communicate confidently- both through speaking and writing- with colleagues and cli

ents.

➢ Pro-active, W

ell-groomed and presentable personality.

• It is a Full Time Sales / Business Development job for candidates with 1 - 3 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹40000 per month + Incentives that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., Mcube Placements.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 15 Customer Relationship Executive at Mcube Placements
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has 09:00 AM - 06:00 PM timing.