Sales Bpo Team Leader

Position: Team Leader



Job Summary: We are seeking an experienced and motivated Team Leader to lead and manage a team of executives, drive performance, and ensure operational excellence. The ideal candidate should possess strong leadership, communication, and problem-solving skills with the ability to achieve team targets and maintain high levels of customer satisfaction.

• Key Responsibilities: Team Management, Lead, motivate, and manage a team of executives.

• Allocate daily tasks and monitor team performance.

• Conduct daily huddles and team meetings.

• Provide coaching, guidance, and regular feedback to team members.

• Support recruitment, onboarding, and training activities.

• Performance Management: Monitor daily, weekly, and monthly targets.

• Track individual and team KPIs.

• Identify performance gaps and implement improvement plans.

• Prepare and submit performance reports to management.

• Operations Management: Ensure smooth day-to-day operations.

• Monitor productivity and adherence to company processes.

• Handle escalations and resolve customer issues promptly.

• Coordinate with internal departments for efficient service delivery.

• Quality & Compliance: Ensure compliance with company policies and procedures.

• Maintain quality standards in customer interactions.

• Monitor CRM updates and documentation accuracy.

• Promote a culture of accountability and continuous improvement.

• Qualification: Any Graduate.

• 1–5 years of experience in Sales, Collections, Operations, BPO, or Business Development.

• Minimum 1 year of team handling experience is preferred.

• Required Skills Strong leadership and people management skills.

• Excellent communication and interpersonal skills.

• Good analytical and problem-solving abilities.

• Ability to work under pressure and achieve targets.

• Proficiency in MS Office and CRM tools.

• Strong organizational and time management skills.

• Positive attitude and team-oriented approach.

• Key Performance Indicators (KPIs): Team productivity and target achievement.

• Customer satisfaction and service quality.

• Attendance and adherence.

• Team performance and retention.

• Process compliance and quality scores.

• Preferred Candidate Profile: Experience in BPO, banking, financial services, insurance, customer support, or sales operations.

• Ability to mentor and develop team members.

• Strong decision-making and conflict-resolution skills.

• Self-motivated with a results-driven mindset.

Reporting To Operations Manager / Business Head

• Direct Reports Executives

• Case Managers

• Collection Executives

• We are looking for a Team Leader to join our team at at Legal Connect India Service Llp. The role focuses on expanding the client base, meeting revenue targets, and ensuring exceptional customer satisfaction. The position offers ₹35,000 - ₹45,000 and opportunities for career growth.

Job Requirements:

The minimum qualification for this role is 1- 5 years of experience. Strong interpersonal skills, the ability to close deals effectively, and a customer-focused approach are also essential for this role.

• It is a Full Time Sales / Business Development job for candidates with 1 - 5 years of experience.