Back Office Executive

A. Enquiry Handling & Lead Management
• Monitor and promptly respond to incoming enquiries received through IndiaMART, the company website, email, and other online portals.

• Understand customer requirements, share relevant product information, quotations, and catalogues, and guide prospects through the buying process.

• Qualify leads, capture accurate enquiry details, and maintain an organised lead tracker / CRM with timely follow-ups.

B. Sales & Order Conversion

• Prepare and share price quotations, negotiate within approved limits, and follow up to convert enquiries into confirmed orders.

• Achieve assigned sales targets and contribute to the overall revenue goals of the team.

• Build and nurture long-term relationships with clients to encourage repeat business and referrals.

C. Internal Coordination & Client Support

• Act as the point of contact between the client and internal teams to resolve queries related to orders, payments, and product availability.

• Follow up internally to ensure timely fulfilment of customer commitments and proactive communication on any delays.

D. Reporting & Occasional Field Visits

• Maintain daily / weekly sales reports including enquiries received, follow-ups, conversions, and pending orders.

• Provide regular feedback to the management on market trends, customer requirements, and competitor activity.

Technical / Functional Skills:

• Familiarity with B2B lead portals such as IndiaMART, TradeIndia, and CRM / lead-management tools.

• Proficiency in MS Office (Excel, Word, Outlook) and ability to prepare quotations and sales reports.

• Good understanding of the sales process from enquiry handling to order closure and follow-up.

• It is a Full Time Sales / Business Development job for candidates with 1 - 6+ years Experience.