Job Title: Senior Academic Counsellor
Company: upGrad
Location: Mumbai
Open Positions: 20
About upGrad:
upGrad is one of India's largest online higher education companies. We partner with top universities and industry experts to provide rigorous programs that empower professionals to upskill and advance their careers.
Job Description:
We are seeking passionate and experienced Senior Academic Counsellors to join our Gurgaon team. You will play a pivotal role in guiding potential learners toward appropriate upskilling programs, helping them make informed decisions and reach their career goals.
Key Responsibilities:
Engage with prospective learners through outbound calls, emails, and video interactions
Understand their career needs and provide personalized course recommendations
Drive program admissions by explaining value propositions and handling objections
Meet and exceed weekly/monthly sales targets and KPIs
Maintain accurate records of customer interactions in the CRM
Collaborate with internal teams to optimize student experience
Required Qualifications & Skills:
Experience: Minimum 2+ years of experience in EdTech product sales
Proven track record in consultative selling, preferably in online education
Strong communication and interpersonal skills
Goal-oriented mindset with a drive to exceed targets
Ability to work in a fast-paced environment and adapt quickly
Joining Timeline:
Preferred Notice Period: Immediate joiners or within 0–15 days