Store Manager

Kamna Mart Private Limited, we are a fast-growing FMCG retail company offering groceries, fruits, vegetables, home essentials, and daily-use products. We focus on customer satisfaction, smooth store operations, and high product quality.

Position: Store Manager

Salary: 35,000-40,000

Key Responsibilities

·       Manage complete store operations

·       Handle team scheduling, attendance, and performance

·       Maintain inventory, stock levels, and expiry management

·       Oversee billing, cash handling, and customer service

·       Monitor daily sales and prepare reports

·       Coordinate with vendors & operations team

·       Ensure store cleanliness, safety, and discipline

·       Strong customer-handling and relationship-building abilities

·       High level of professionalism and service orientation

·       Ability to work calmly under pressure and manage multiple customers

·       Strong observation skills and attention to detail

·       Passion for FMCG retail and delivering experiences

Requirements

·       4–6 years of experience in FMCG/Retail (Grocery) preferred.

·       Strong leadership and team-handling ability

·       Deliver an exceptional retail store experience to every customer

·       Handle walk-in customers confidently, especially when the sales team is occupied

·       Provide detailed store tours, explaining products & values

·       Ensure every customer is attended to with warmth, professionalism, and care

·       Maintain store aesthetics and ensure a premium ambiance

·       Coordinate closely with the CRM team to manage customer data, feedback, and follow-ups

·       Follow CRM escalation guidelines promptly in case of customer dissatisfaction

·       Work closely with the Reporting Manager to share ground-level insights

·       Identify gaps in customer experience and proactively suggest improvements

• It is a Full Time Retail / Counter Sales job for candidates with 4 - 6 years of experience.