Store Manager

Position Overview: - The Retail Store Manager will oversee the day-to-day operations of our retail store outlet, ensuring a positive customer experience and maximizing sales revenue. This position requires strong leadership, excellent communication skills, and a passion for books and retail management. 

Responsibilities: 

1. Store Operations Management: 

• Supervise and manage all aspects of the retail store, including staffing, inventory management, and customer service. Ensure the store maintains high standards of cleanliness, organization, and presentation. 

• Implement effective merchandising strategies to optimize product visibility and drive sales. 

• Timely opening of Store and adherence to all the processes from store opening to closing 

2. Staff Management: 

• Train, and motivate retail staff to deliver exceptional customer service and achieve sales targets. 

• Schedule and assign tasks to staff, ensuring adequate coverage during operating hours. 

• Provide coaching and performance feedback to staff members to foster professional growth and development.  

3. Sales and Revenue Generation: 

• Develop and implement sales strategies to meet or exceed revenue targets for various product categories, including General & Competitive Books, Academic Books, Gifts & Stationery. 

• Monitor sales performance, analyse trends, and identify opportunities for growth and improvement. 

• Drive promotional activities and events to increase foot traffic and stimulate sales. 

4. Customer Service Excellence: 

• Cultivate a customer-centric culture within the store, ensuring that all customers receive prompt, courteous, and knowledgeable assistance. 

• Handle customer inquiries, complaints, and feedback in a professional and timely manner. 

• Build and maintain strong customer relationships to foster loyalty and repeat business. 

5. Inventory Management: 

• Oversee inventory procurement, stocking, and replenishment processes to maintain optimal product levels and minimize stockouts. 

• Conduct regular inventory audits and cycle counts to ensure accuracy and identify discrepancies. 

• Manage product returns, exchanges, and damaged goods in accordance with company policies. 

6. Financial Management: 

• Tracking expenses and revenues to ensure profitability. 

• Implement cost-control measures to optimize operational efficiency and maximize profit margins.  

• Effective management of cash & payments compliance 

7. Compliance and Safety: 

• Ensure compliance with all company policies, procedures, and regulations governing retail operations. 

• Maintain a safe and secure environment for customers and staff, adhering to health and safety guidelines and protocols. 

• Loss Prevention & Pilferage Control of the store 

• It is a Full Time Retail / Counter Sales job for candidates with 5 - 6+ years Experience.