Service Coordinator

Job Title: Service Coordinator cum Front Desk Executive

Department: Administration

Location: AUXIBLE INDIA

Reports To: Admin Manager, Service Manager

Job Overview:

The Service Coordinator cum Receptionist will serve as the first point of contact for clients and visitors, while also managing and coordinating after-sales services. This dual-role position requires a balance between front desk duties, including greeting visitors, answering calls, and managing incoming courier services, as well as overseeing after-sales coordination by tracking service requests, assigning tasks to technicians, and ensuring timely completion of service jobs.

Key Responsibilities:

A. After-Sales Service Coordination:

Customer Service Management:

• Maintain detailed customer service records and logs.

• Contact clients post-sale to ensure satisfaction and address any service needs.

• Respond to client inquiries within 2 hours and resolve issues within 48 hours.

Service Scheduling & Tracking:

• Assign service tasks to technicians based on job priority and skillset.

• Track the progress of service jobs and ensure timely completion.

• Ensure technicians have the necessary materials and parts for the job.

Follow up with technicians to ensure timely service delivery.

Feedback and ratings from clients post-service completion

• Handle service complaints efficiently and escalate issues when necessary.

• Coordinate with sales and technical teams to resolve complex service issues.

B. Reception and Front Office Management:

Visitor & Call Management:

• Greet and attend to visitors and clients in a professional and courteous manner.

• Answer incoming calls, direct them to the appropriate department, and take messages when necessary.

Administrative Support:

• Handle incoming and outgoing materials and ensure proper documentation.

Office opening and closing.

• Maintain cleanliness and orderliness of the front desk area.

• Monitor the visitor logbook and issue visitor passes as required.

• Perform general administrative tasks as assigned by the management team.

C. General Coordination:

Team Communication:

• Collaborate with the service and technical teams to ensure smooth operations.

• Follow up with technicians to ensure timely service delivery.

• Report any delays or escalations to the management team.

Required Skills & Qualifications:

Experience:

• Previous experience in a service coordination or receptionist role• Familiarity with customer service, handling service requests, and managing office tasks.

Skills:

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Proficient in Microsoft Office (Excel, Word, Outlook) and other relevant software tools.

• Ability to handle pressure, prioritize tasks, and resolve issues promptly.

• Professional phone etiquette and front-office management skills.

• It is a Full Time Recruiter / HR / Admin job for candidates with 1 - 2 years of experience.