Senior People Operations Advisor - Learning Management Systems Support

People Operations - Solution Administration Sr Advisor Reports to: People Operations Solutions Administration - Team Lead At Maersk, we have a vision that’s larger than the ocean: to be a true integrator of container logistics, connecting and simplifying our customers’ supply chain through global end-to-end solutions. We count on our people to make it happen. That’s why we are building a new global HR service enabled by new technology: to make sure we deliver a great experience to our people, so they can deliver a great experience to our customers. The Employee Experience Organisation will work across brands, geographies and cultures to support one global Maersk. We are looking for a Sr People Operations Advisor, Learning Systems Support within the Global Operations Team who will work on the LMS & LXP and will be responsible for managing the daily operations, using and managing governance of the LMS & LXPs. The Learning Systems Support team member will also be responsible for working with stakeholders to support the usage and performance of the LMS. About the position and what we offer This is an exciting and challenging opportunity where you can take ownership and draw your path in a complex and fast-paced environment. There will be plenty of room for you to apply and develop your skills in this role. You will stretch your capabilities learning from, sparring and building lasting relationships with diverse and professional colleagues all over the world. Key responsibilities Provide support to all LMS & LXP-related queries and requests via ticket Perform administrative tasks such as uploading course material, creating learning plans, scheduling enrolments, and generating reports. Manage administrative tasks related to Certifications on LMS platforms and respond to queries related to Certifications. Administer classroom training and classroom-related activities such as managing events and sessions, adding trainers, creating venues, resources and custom classroom training request forms. Perform ongoing maintenance to existing programs and removal of programs that have been deprecated. Support internal and external stakeholders on LMS functionality and usability, ensure timely communication regarding LMS updates and changes and provide ongoing end-user system support. Take part in the testing of new features to the LMS Platforms and share results and suggestions. Develop and implement reporting strategies that meet regulatory requirements and collate training reporting for various stakeholders as required. Support the learning requirements of all businesses in the most efficient way. Planning and strategy to support the growth of LMS innovations and operations. The Global Operations Team is a truly international team where you will work alongside, learn from and build lasting relationships with colleagues from all over the world. By joining our team, you have a unique opportunity to influence the vision and delivery of the Global Operations Team. Joining Maersk, you will become part of the global family of the company that moves 20% of global trade everyday all the way, where one of our core values is Our Employees. It goes without saying that we value diversity: we thrive on the diversity of our talent in all its forms, and we see it as a strength in building high-performance teams across brands, cultures and locations. What we are looking for We hope the position sounds as exciting to you as we see it. To succeed in this role, you should have a passion for building strong relationships and trust with internal stakeholders. This is a unique opportunity in a time of great transformation, so you should ideally enjoy working at a fast-paced environment and enjoy dealing with ambiguity. As for the skillset and experience, we are looking for: 5+ years of demonstrated experience administrating integrated LMS system. Individuals with core learning platform competencies with hands-on experience (Cornerstone, Saba, Litmos, Adobe Captivate, etc..) Desire to add value to the business in a specialist role, providing knowledge and expertise, whilst ensuring the LMS solution meets the needs of the business and users. Problem-solving and delivering timely resolutions through an IT service ticketing system/chat/phone support. Technical skills Good understanding of HTML, CSS, and JavaScript Familiar with eLearning standards such as SCORM or xAPI or cmi5 Good to have experience in integrating with other platforms such as ERP, HRMS etc. Familiar with accessibility standards such as WCAG 2.1 Organised, detail-oriented, autonomous, and collaborative, able to handle multiple priorities. Experience working in a best practice environment with an agile mindset would be advantageous. Strong English written and oral communication skills, and the ability to communicate technical issues in relatable terms If you have been reading so far, we’re are glad to see you are interested. If you are ready to take on the challenge, we look forward to hearing from you! Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com . Experience Level Senior Level