People Services Specialist

People Services Specialist II Labcorp is a leader in diagnostics, drug development and healthcare innovation. Across every role, we harness data and AI to work smarter, move faster and create breakthrough solutions that improve health outcomes for people. With our global scale and deep expertise, you'll do meaningful work, grow your career and make a real impact. Together, we're improving health and improving lives. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. Labcorp is seeking a People Services Specialist II to join our team at Brigade Twin Towers in Bengaluru, Karnataka, with the flexibility of a hybrid work schedule! Work Schedule Monday - Friday 2nd Shift Job Responsibilities • Manages complex end-to-end pre-hire activities: offer letters, employment agreements, background & medical checks, right-to-work verification • Resolves complex inquiries via case management, telephony, chat and all HR systems & tools • Is a Subject Matter Expert (SME), and partners with global stakeholders, COEs, and vendors to identify and implement process and automation improvements to enhance the pre-hire experience • Identifies and solutions for trends or inefficiencies and contributes to enhancement projects • Mentors and provides guidance to team members, creates / maintains training content (e.g. job aides, etc.), facilitates training sessions, and supports onboarding for new Pre-hire Services team members • Support AI-driven initiatives and use data insights to enhance service delivery • Supports global HR Projects • Other HR Support as needed Minimum Qualifications • Master's degree (HR) Additional Job Standards • Strong command of English language, both written and verbal. • Advanced issue resolution, problem-solving, and decision-making skills • Interest in technology and automation, with basic knowledge and understanding of AI tools • Strong attention to detail, ability to manage multiple priorities, and commitment to maintaining confidentiality • Intermediate analytical and excel skills • Excellent communication skills • 1 or more years' experience using HR Systems and tools including Workday and ServiceNow • 1 or more years of hands-on experience in a telephony or case management role, demonstrating familiarity with high-volume customer interactions or case handling • In this role, you'll bring advanced expertise in managing offer letters, employment agreements, pre-employment background and medical screenings, as well as right-to-work activities. As an integral member of the Global People Services team, you will work to support our transition to the use of enhanced automation, collaborate with international stakeholders, and help shape candidates’ initial perceptions of the culture of Labcorp. Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement . Experience Level Mid Level