Key Responsibilities:
Facility Operations:
Oversee the daily upkeep, cleanliness, safety, and functionality of club facilities, including recreational areas, event spaces, and common amenities. This includes coordinating with maintenance staff to address repairs and ensure compliance with health and safety regulations.
Event Coordination:
Plan and manage events, meetings, and activities within the club, collaborating with event organizers and members to ensure successful execution.
Member Services:
Interact with members, understand their needs and concerns, and implement strategies to enhance member satisfaction.
Vendor Management:
Collaborate with vendors and service providers to ensure timely and quality services, negotiate contracts, and manage relationships.
Budget Management:
Develop and manage the club's budget, including cost forecasting, expense control, and identifying cost-saving opportunities.
Staff Supervision:
Supervise club staff, including janitorial, security, and maintenance teams, ensuring proper training and performance management.
Compliance:
Ensure that all club facilities and operations comply with relevant regulations, including health and safety standards.
Communication:
Act as a point of contact for members and other stakeholders, providing information and addressing inquiries.
Problem-Solving:
Address issues and concerns that arise within the club, making decisions that improve operations and member experience.
Marketing and Promotion:
Collaborate with marketing and community outreach teams to develop and execute promotional events and initiatives.
Financial Management:
Oversee financial reporting, budgeting, and forecasting to ensure profitability and a sound financial operation.
Leadership:
Lead and manage the club's operational functions, fostering a positive and inclusive environment for members and staff.
Process Improvement:
Identify opportunities for continuous improvement and innovation to enhance club offerings and operational efficiency.