Job Description – Admin Helpdesk Executive
Position: Admin Helpdesk Executive
Experience: 1–3 Years
Education: Graduate in any discipline
Industry: Facility Management / Corporate Office
Job Responsibilities
Handle day-to-day administrative helpdesk operations.
Attend and respond to employee queries related to administration and facilities.
Register, track, and close service requests and complaints within the required timeline.
Coordinate with housekeeping, security, maintenance, and other support teams for issue resolution.
Maintain records of complaints, requests, and their status.
Coordinate with vendors and service providers whenever required.
Assist in office facility management, including housekeeping, pantry, stationery, and maintenance requirements.
Monitor and follow up on pending requests to ensure timely closure.
Prepare basic MIS reports and daily/weekly administrative reports.
Maintain proper documentation and administrative records.
Support visitors and employees with general administrative assistance.
Ensure compliance with office policies, safety standards, and administrative procedures.
Perform any other administrative duties assigned by the reporting manager.
Required Skills
Good communication and interpersonal skills.
Strong coordination and follow-up skills.
Basic knowledge of MS Office, especially Excel and Word.
Good problem-solving and customer-service approach.
Ability to manage multiple requests and priorities.
Good documentation and record-keeping skills.
Professional and polite attitude.