CRM Executive

Job Summary

We are looking for a responsible and organized Admin & CRM Management Executive to manage day-to-day administrative activities, maintain accurate CRM records, coordinate with customers and internal departments, and ensure smooth and timely handling of customer-related processes.

Key Responsibilities

• Manage and maintain accurate customer information, enquiries, leads, bookings, and follow-ups in the CRM system.

• Handle day-to-day CRM activities, including lead allocation, status updates, follow-up tracking, and customer communication.

• Coordinate with the Sales, CRM, Accounts, Legal, and Operations teams for smooth execution of customer-related processes.

• Maintain and update customer records, booking details, payment information, documents, and correspondence.

• Monitor pending follow-ups, customer requests, complaints, and ensure timely resolution.

• Prepare daily, weekly, and monthly CRM reports, MIS reports, and management updates.

• Maintain proper documentation and filing of customer and administrative records.

• Handle emails, calls, correspondence, and other administrative communication professionally.

• Schedule meetings, coordinate appointments, and assist management with administrative requirements.

• Prepare letters, receipts, statements, customer communications, and other required documents.

• Ensure timely collection and verification of required customer documents.

• Maintain confidentiality and accuracy of customer and company information.

• Follow up with relevant departments for pending approvals, documentation, payments, and other customer-related matters.

• Assist in maintaining office records, registers, databases, and other administrative documentation.

• Identify discrepancies or missing information in CRM records and coordinate for timely correction.

• Ensure smooth day-to-day administrative and CRM operations.

• Perform any other duties and responsibilities assigned by the management from time to time.

Required Skills & Qualifications

• Graduate in any discipline; relevant experience in CRM, Administration, Real Estate, or Customer Relationship Management will be preferred.

• 1–3 years of relevant experience preferred.

• Good knowledge of MS Excel, MS Word, Outlook/Email, and CRM software.

• Strong data-entry and record-management skills.

• Good written and verbal communication skills.

• Strong follow-up, coordination, and organizational abilities.

• Ability to maintain accuracy while handling multiple tasks.

• Professional attitude with good interpersonal and customer-handling skills.

• Prior experience in the real estate industry will be an added advantage.

Key Competencies

• CRM Management

• Customer Coordination

• Administration

• Data Management

• MIS & Reporting

• Documentation

• Follow-up & Coordination

• Communication Skills

• Time Management

• Problem Solving

• Attention to Detail

• Team Coordination

Performance Expectations

The candidate will be expected to ensure accurate CRM data, timely customer follow-ups, proper documentation, effective interdepartmental coordination, and smooth day-to-day administrative operations.

• It is a Full Time Recruiter / HR / Admin job for candidates with 2 - 5 years of experience.