Center Manager

Job Description:

Job Summary

The Centre Head is responsible for the overall management, administration, business development, training operations, and profitability of the training center. The role ensures high-quality training delivery, regulatory compliance, student satisfaction, and achievement of organizational objectives.

Key ResponsibilitiesOperational Management

• Oversee day-to-day operations of the training center.

• Ensure smooth execution of all safety training programs and certification courses.

• Monitor training schedules, classroom utilization, and trainer allocation.

• Maintain training infrastructure, equipment, and facilities.

Training & Quality Assurance

• Ensure training programs comply with applicable safety standards and regulatory requirements.

• Monitor trainer performance and training effectiveness.

• Maintain training records, attendance, assessments, and certification documentation.

• Implement continuous improvement initiatives for training quality.

Business Development & Admissions

• Develop strategies to increase admissions and training enrollments.

• Build relationships with corporate clients, industries, and educational institutions.

• Identify new business opportunities and training requirements in the market.

• Achieve revenue and business growth targets assigned by management.

Team Management

• Lead and supervise trainers, administrative staff, and support personnel.

• Conduct performance reviews and provide coaching and development support.

• Ensure employee discipline, engagement, and productivity.

Client & Stakeholder Management

• Maintain strong relationships with students, clients, and regulatory authorities.

• Address customer queries, complaints, and feedback professionally.

• Ensure high levels of customer satisfaction and service quality.

Financial Management

• Monitor center budgets, expenses, and revenue generation.

• Ensure cost-effective utilization of resources.

• Prepare operational and performance reports for management review.

Compliance & Safety

• Ensure compliance with company policies and statutory requirements.

• Maintain health, safety, and environmental standards within the training facility.

• Support audits, inspections, and accreditation requirements.

Qualification

• Bachelor's Degree in Engineering, Occupational Health & Safety, Business Administration, or related field.

• Advanced qualifications in Fire & Safety Management will be preferred.

Experience

• Minimum 5–8 years of experience in training operations, education management, safety consulting, or center administration.

• At least 2 years of leadership or managerial experience preferred.

Skills Required

• Strong leadership and people management skills.

• Excellent communication and presentation abilities.

• Business development and client relationship management.

• Knowledge of occupational health and safety regulations.

• Financial planning and budgeting skills.

• Proficiency in MS Office and ERP/CRM systems.

Key Performance Indicators (KPIs)

• Student enrollment and revenue growth.

• Training completion and certification rates.

• Client satisfaction score.

• Trainer performance and utilization.

• Operational efficiency and cost control.

• Compliance and audit performance.

Working Conditions

• Office and training center environment.

• May require travel for client meetings, audits, and business development activities.

• Flexible working hours based on operational requirements.

• It is a Full Time Recruiter / HR / Admin job for candidates with 4 - 6+ years Experience.