Associate Director - Resource Management

KGS - Resource Management - Associate Director- Bangalore The candidate will need to perform: Develop a holistic staffing model, providing strategic insight using data-driven analytics to forecast future staffing needs, skills, and availability. Collaborate with Service Network and Line Leaders to understand resourcing needs and provide appropriate hiring or loaning recommendations. Manage workforce capacity planning, periodic reporting, and day-to-day deliverables. Analyze forecast, utilization, hiring, and bench status, and propose corrective measures. Review and analyze capacity and demand forecasts to determine resourcing needs. Oversee various dashboards (weekly/monthly) for forecasting, demand pipeline, and hiring. Drive standardization of resource management processes across business capabilities and geographies. Participate actively in meetings with external and internal stakeholders. Conduct variance analysis of forecast/plan vs actuals, including hours and utilization. Lead and manage a team of 5+ Resource Managers, providing guidance and support. Create an efficient and collaborative team environment, promoting respect, celebrating successes, and enabling work-life balance. Collaborate effectively with colleagues in different disciplines such as HR, Recruiting, Operations, F&A and other resource management teams Build credibility with Network and Line Leaders, becoming a trusted advisor to the business. Provide expertise on tools and reports, addressing any queries from the team and delivery. Motivate the team to generate and implement innovative ideas for resource management. RM team brand building via innovative ideas The candidate will also be responsible for: Assist the business in fulfilling resourcing needs for demands and provide insights on resource availability across multiple channels. Analyzing demand & supply gap and offer resourcing options. Work with business to understand resourcing needs and take appropriate hiring/loaning decisions Support client service delivery by meeting quality guidelines and turnaround times. Review and analyze monthly management information reports. Support transformation and innovation projects. Variance analysis and finding root cause / reasons for variance Bench Management – Ensure best utilization of bench staff Conduct periodic trainings and update knowledge base and process documentation. Identify current process issues and suggest process improvements. 10+ years of experience in resource management. Strong understanding of resource management principles. Knowledge of capacity planning and forecasting. Excellent analytical skills to analyze capacity and derive hiring/loaning needs. Ability to analyze variances between forecast/plan and actuals and identify key issues. Proficient in MS Excel, PowerPoint, and knowledgeable in Power BI (preferred). Experience with RM or WFM tools/applications (IEX, Blue Pumpkin, Aspect eWFM, Retain, etc.) preferred. Team management experience. Strong verbal and written communication skills. Excellent stakeholder management skills. Resource management experience in Managed Services business (FS, KYC, AML, Cyber Security, etc.) is preferred. VBA macro skills would be an advantage. >> Qualification Bachelor’s degree from an accredited college/university - BBM/BCA/BCom/BA/BSc/BE A Post Graduate diploma/degree from an accredited college/university - MBA/MCom Experience Level Mid Level