Handle incoming and outgoing calls with students and clients.
Follow up with students regarding admissions, applications, documents, and visa processes.
email handling and etiquette.
Maintain and update student/client records and databases.
Coordinate with counsellors and other team members for application-related tasks.
Assist with document collection, verification, scanning, printing, and filing.
Manage daily office administrative activities and maintain proper records.
Schedule appointments and coordinate meetings with students.
Respond to basic enquiries through phone calls and WhatsApp.
Maintain follow-up sheets and provide regular updates to the team.
Support the counselling and visa processing team with administrative work.
Ensure professional communication with students and clients.