Hotel Receptionist

About the Role

We are looking for a friendly, well-groomed, and customer-focused Resort Receptionist to be the first point of contact for our guests. The ideal candidate should possess excellent communication skills, a positive attitude, and a passion for delivering exceptional hospitality experiences.

Key Responsibilities

• Welcome guests warmly and ensure a smooth check-in and check-out process.

• Handle room reservations, cancellations, and modifications.

• Answer phone calls, emails, and guest inquiries professionally.

• Provide information about resort facilities, services, local attractions, and events.

• Coordinate with Housekeeping, Food & Beverage, Maintenance, and Security departments to ensure guest satisfaction.

• Maintain accurate guest records and process payments.

• Handle guest requests, feedback, and complaints promptly and professionally.

• Prepare daily arrival, departure, occupancy, and revenue reports.

• Ensure the reception area remains clean, organized, and presentable.

• Follow resort policies, SOPs, and safety procedures.

• Promote resort facilities and assist in upselling rooms and additional services.

Requirements

• Bachelor’s degree or diploma in Hospitality, Hotel Management, or a related field (preferred).

• 1–3 years of experience in a hotel, resort, or hospitality front office.

• Excellent communication and interpersonal skills.

• Proficiency in MS Office and hotel property management software.

• Professional appearance and pleasant personality.

• Ability to work in shifts, including weekends and public holidays.

• Strong problem-solving and multitasking abilities.

Preferred Skills

• Customer service excellence

• Telephone etiquette

• Time management

• Team collaboration

• Attention to detail

• Conflict resolution

• Basic accounting and billing knowledge

What We Offer

• Competitive salary

• Accommodation and meals (as per company policy)

• Career growth opportunities

• Professional and supportive work environment

• Training and development programs

• It is a Full Time Receptionist job for candidates with 2 - 5 years of experience.