A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
15,000 - 20,000 /month
Sitvik Renew Private Limited
Jagatpura, Jaipur
1 - 6+ years Experience in Receptionist
Full Time
Front Office Executive
**Company:** Sitvik Renew Private Limited, Jaipur
**Location:** LG 17, JTM Mall Basement, Jagatpura, Jaipur
**Role Summary**
Manages the front desk, customer calls and walk-ins, the Sitvik online portal, customer follow-ups and reviews, and office administration for a rooftop solar EPC business.
**Key Responsibilities**
- Receive walk-in customers, channel partners and visitors, and direct them to the right person.
- Answer incoming calls and enquiries, and share basic information on rooftop solar and PM Surya Ghar.
- Maintain the Sitvik online portal: enter every lead, update records and keep customer status current.
- Assign new leads to the sales team through the portal.
- Call customers for follow-ups on enquiries, pending documents, installation and payments.
- Call customers after installation to collect reviews and feedback, and record them on the portal.
- Schedule site surveys and customer meetings, and confirm them with customers.
- Collect customer documents (electricity bill, Aadhaar, bank details, property papers) and check them for completeness.
- Maintain customer files and document records for DISCOM and subsidy applications.
- Update customers on project status, installation dates and service requests.
- Log service and complaint requests on the portal and follow up until they are closed.
- Manage the office's incoming and outgoing couriers, mail and records.
- Maintain the visitor register, office supplies and general upkeep.
- Share a daily report of calls, walk-ins, follow-ups, reviews and leads with the Directors.
**Qualifications**
- Graduate in any discipline
- Good spoken Hindi and working English
- Proficient in MS Office, email and WhatsApp Business
- Front office or customer-facing experience preferred
**Key Skills**
Communication, a courteous manner, organisation, prompt follow-up.
