Executive Secretary

We are looking for a Executive Secretary to join our team RELIABLE GROUP to perform a variety of administrative tasks. As a part of this job, you will welcome guests and greet people who visit the organization/business premises. Besides this, you will also handle front-desk tasks like managing mail and forwarding phone calls. The position offers an in-hand salary of ₹30000 - ₹40000 and growth opportunities.

Key Responsibilities:

• Key Responsibilities

  • Serve as the primary point of contact for assigned clients

  • Handle client inquiries, requests, and complaints in a timely and professional manner

  • Maintain and update client information in the CRM system

  • Coordinate with internal teams (Sales, Operations, Support, Accounts) to ensure smooth service delivery

  • Follow up with clients to ensure satisfaction and resolve issues effectively

  • Build and maintain long-term relationships with clients

  • Track client interactions, feedback, and service history

  • Assist in onboarding new clients and explaining products/services

  • Ensure adherence to service-level agreements (SLAs)

  • Prepare reports on client status, issues, and performance metrics

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  Required Skills & Competencies

  • Strong communication and interpersonal skills

  • Customer-focused mindset with problem-solving ability

  • Proficiency in CRM software and MS Office tools

  • Ability to multitask and manage multiple clients

  • Good organizational and time-management skills

  • Ability to work collaboratively with cross-functional teams

  • Knowledge of TALLY,ADVANCED EXCEL

  • Presentable

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  (KPIs)

  • Client satisfaction and retention rate

  • Timely resolution of client issues

  • Accuracy of CRM data and documentation

  • Response and turnaround time

FLUENT ENGLISH MANDATORY

• It is a Full Time Receptionist job for candidates with 2 - 4 years of experience.