After sales service in-charge

The After-Sales Service In-Charge is responsible for ensuring customer satisfaction after a product or service has been sold. They manage service teams, handle customer complaints, coordinate repairs or maintenance, and maintain long-term relationships with clients.

Key Responsibilities:

1. Customer Support:
   Handle customer inquiries, complaints, and feedback after sales.

2. Service Coordination:
   Arrange installation, maintenance, and repair services for products.

3. Team Management:
   Supervise technicians, service engineers, and support staff.

4. Warranty & Claims:
   Process warranty claims and ensure timely resolutions.

5. Customer Relationship:
   Maintain contact with customers to ensure satisfaction and loyalty.

6. Reports & Documentation:
   Maintain service records, customer data, and prepare performance reports.

7. Training & Quality:
   Train service staff and ensure high-quality service standards.

8. Spare Parts Management:
   Ensure availability and timely supply of spare parts.

Required Skills:

• Excellent communication & problem-solving skills

• Leadership & team-handling abilities

• Knowledge of product technical details

• Customer relationship management

• Basic computer and CRM software knowledge

• It is a Full Time Mechanic job for candidates with 0 - 1 years of experience.

More about this After sales service in-charge job

1. What is the eligibility criteria to apply for this After sales service in-charge job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹28000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this After sales service in-charge job?
   Ans: This After sales service in-charge job will have 6 working days.
4. Are there any charges applicable while applying or joining this After sales service in-charge job?
   Ans: No, there is no fee applicable for applying this After sales service in-charge job and during the employment with the company, i.e., Shri Gurukul Enterprises.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this After sales service in-charge role?
   Ans: There is an immediate opening of 10 After sales service in-charge at Shri Gurukul Enterprises
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Mechanic job.
8. What are the timings of this After sales service in-charge job?
   Ans: This After sales service in-charge job has Day Shift.