Technical Assistant

12,000 - 18,000 /month

Levant

Sector V - Salt Lake, Kolkata

1 - 2 years Experience in IT / Software / Data Analyst

2 Openings

Full Time

Skills Required

Problem Solving

Communication

Job Highlights

Graduate and above

All genders

09:00 AM - 06:00 PM | 5 days working

Job Benefits: Laptop, IT Training

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Technical Assistant to join our team at , contributing to software, data, or IT system development and support. This role offers an in-hand salary of ₹12000 - ₹18000 and a chance to work in a fast-paced, technology-driven environment.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 2 years of experience. Hands-on knowledge of Problem Solving, Communication, Technical Support, Client Management and modern tools is essential. Strong analytical, problem-solving, and communication skills required.

Key Responsibilities

Provide Level 1 & Level 2 technical support for UPI, payment gateway, and fintech products
Understand and troubleshoot UPI transaction flows (Collect, Intent, QR, Refunds, Reversals)
Assist merchants/partners in API integration, onboarding, and testing
Read, understand, and explain API documentation (REST APIs, request/response, error codes)
Analyze transaction failures, reconcile issues, and coordinate with NPCI / bank / switch teams
Monitor live systems and escalate critical incidents within SLA timelines
Support internal sales, operations, and onboarding teams with technical clarifications
Maintain proper documentation for issues, fixes, and FAQs
Work closely with Product, Engineering, and Compliance teams for issue resolution

Required Skills & Qualifications

Technical Skills

Strong understanding of UPI ecosystem (NPCI, PSP, Issuer, Acquirer, Switch)
Knowledge of API concepts: REST, JSON, headers, auth tokens, callbacks/webhooks
Familiarity with fintech systems like payment gateways, wallets, reconciliation, settlements
Ability to analyze logs, error codes, and transaction reports
Basic understanding of databases, SQL queries, or dashboards is a plus
Functional Skills

Strong problem-solving and analytical skills
Excellent communication skills (verbal & written)
Ability to explain technical issues to non-technical stakeholders
Comfortable working in 24×7 or rotational shifts (if applicable)

Other Details

It is a Full Time IT / Software / Data Analyst job for candidates with 1 - 2 years of experience.

More about this Technical Assistant job

Who is eligible to apply for this Technical Assistant job at Levant?
Ans : Candidates should have a Graduate and above qualification and skills like Problem Solving, Communication for this Technical Assistant job offered by Levant.
How much can you earn in this position?
Ans : You can earn between ₹12,000-₹18,000 per month in this Technical Assistant position.
What is the work schedule for this Technical Assistant job?
Ans : This Technical Assistant job has 5 days working days and timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector V - Salt Lake, Kolkata.
How many vacancies are there for this Technical Assistant job?
Ans : There are 2 vacancies for this Technical Assistant role.
Is this job open for all genders?
Ans : Yes, this Technical Assistant job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Technical Assistant, you will work on skills like Problem Solving, Communication.
What is the job location for this position?
Ans : The job location for this Technical Assistant position is Sector V - Salt Lake, Kolkata.
Who is the right fit for this Technical Assistant job?
Ans : A candidate having skills like Problem Solving, Communication with 1-2 years of experience is the right fit for this Technical Assistant job.
What makes this Technical Assistant job a good opportunity?
Ans : This Technical Assistant job is a good opportunity as it offers a salary between ₹12,000-₹18,000 per month. This is a Full Time job and has 2 openings.