Technical Assistant

We are looking for a Technical Assistant to join our team at , contributing to software, data, or IT system development and support. This role offers an in-hand salary of ₹12000 - ₹18000 and a chance to work in a fast-paced, technology-driven environment.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 2 years of experience. Hands-on knowledge of Problem Solving, Communication, Technical Support, Client Management and modern tools is essential. Strong analytical, problem-solving, and communication skills required.

Key Responsibilities

• Provide Level 1 & Level 2 technical support for UPI, payment gateway, and fintech products

• Understand and troubleshoot UPI transaction flows (Collect, Intent, QR, Refunds, Reversals)

• Assist merchants/partners in API integration, onboarding, and testing

• Read, understand, and explain API documentation (REST APIs, request/response, error codes)

• Analyze transaction failures, reconcile issues, and coordinate with NPCI / bank / switch teams

• Monitor live systems and escalate critical incidents within SLA timelines

• Support internal sales, operations, and onboarding teams with technical clarifications

• Maintain proper documentation for issues, fixes, and FAQs

• Work closely with Product, Engineering, and Compliance teams for issue resolution

Required Skills & Qualifications

Technical Skills

• Strong understanding of UPI ecosystem (NPCI, PSP, Issuer, Acquirer, Switch)

• Knowledge of API concepts: REST, JSON, headers, auth tokens, callbacks/webhooks

• Familiarity with fintech systems like payment gateways, wallets, reconciliation, settlements

• Ability to analyze logs, error codes, and transaction reports

• Basic understanding of databases, SQL queries, or dashboards is a plus

  Functional Skills

• Strong problem-solving and analytical skills

• Excellent communication skills (verbal & written)

• Ability to explain technical issues to non-technical stakeholders

• Comfortable working in 24×7 or rotational shifts (if applicable)

• It is a Full Time IT / Software / Data Analyst job for candidates with 1 - 2 years of experience.