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assistance service manager

salary 21,000 - 30,000 /month
company-logo
job companySharpnet Technology
job location Dindoli, Surat
job experience3 - 6+ years Experience in IT / Software / Data Analyst
1 Opening
full_time Full Time

Skills Required

Problem Solving
Communication

Job Highlights

qualification
Graduate and above
gender
Males Only
jobShift
10:00 AM - 06:00 PM | 6 days working
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Job Description

Assistant Service Manager

Company: Sharpnet Technology
Department: Service & Customer Support
Location: Dindoli, Surat
Employment Type: Full-Time

Job Summary

We are looking for an Assistant Service Manager to support the Service Manager in managing customer service operations, coordinating the service team, resolving customer queries, and ensuring timely and effective after-sales support for our petrol pump management software.

Key Responsibilities

  • Assist the Service Manager in managing daily service operations and service team activities.

  • Coordinate with customers for software-related queries, complaints, and support requirements.

  • Provide software demos and customer training whenever required.

  • Handle and resolve customer issues related to software functionality and basic accounting operations.

  • Coordinate with the technical/development team for complex issues and ensure timely resolution.

  • Monitor pending service complaints and follow up until closure.

  • Support field visits for installation, training, troubleshooting, and customer requirements.

  • Maintain proper records of customer complaints, service requests, visits, and resolutions.

  • Guide and support Service Executives in handling customer queries effectively.

  • Ensure good customer relationships and maintain a high level of customer satisfaction.

  • Prepare service-related reports and provide regular updates to the Service Manager.

  • Assist in improving service processes and reducing recurring customer complaints.

Other Details

  • It is a Full Time IT / Software / Data Analyst job for candidates with 3 - 6+ years Experience.

More about this assistance service manager job

  1. Who is eligible to apply for this assistance service manager job at Sharpnet Technology?
    Ans : Candidates should have a Graduate and above qualification and skills like Problem Solving, Communication for this assistance service manager job offered by Sharpnet Technology.
  2. How much can you earn in this position?
    Ans : You can earn between ₹21,000-₹30,000 per month in this assistance service manager position.
  3. What are the working days and timings for this job?
    Ans : This assistance service manager job has 6 days working days and timings from 10:00 AM - 06:00 PM.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Dindoli, Surat.
  5. How many openings are available for this position?
    Ans : There is 1 opening available for this position.
  6. Who can apply for this job?
    Ans : Candidates who have a Graduate and above qualification with 3-7 years of experience can apply for this assistance service manager job. Only male candidates can apply.
  7. What work will you do in this role?
    Ans : As a assistance service manager, you will work on skills like Problem Solving, Communication.
  8. Where is this job located?
    Ans : This assistance service manager job is located in Dindoli, Surat.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Problem Solving, Communication along with 3-7 years of experience is ideal for this assistance service manager job.
  10. Why should you apply for this assistance service manager job?
    Ans : This assistance service manager job offers a salary between ₹21,000-₹30,000 per month. This is a Full Time opportunity and has 1 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Skills Required

Problem Solving, Communication, accounting software, customer support, customer service, helping

Contract Job

No

Salary

₹ 21000 - ₹ 30000

Contact Person

jignesh chaudhri

Interview Address

shop no. 8 and 9,6th floor, madhuram circle, Aatma, Dindoli, Surat
Posted 13 hours ago

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