Here is a clear and professional Telesales Executive Job Description (JD) you can use:

Job Description: Telesales Executive

Position Overview

A Telesales Executive is responsible for contacting potential and existing customers over the phone to promote products/services, generate leads, and achieve sales targets. The role requires strong communication skills, a customer-focused approach, and the ability to close sales efficiently.

Key Responsibilities

• Make outbound calls to potential and existing customers to promote products or services.

• Understand customer needs and recommend appropriate products or solutions.

• Generate leads, create interest, and convert prospects into sales.

• Maintain a strong follow-up system to ensure consistent conversions.

• Meet daily/weekly/monthly sales targets set by the organization.

• Maintain and update customer database (CRM) with accurate details.

• Handle customer queries, objections, and concerns politely and professionally.

• Provide accurate information about products, pricing, and offers.

• Coordinate with the sales team for closures and after-sales support if required.

• Prepare and share daily/weekly call reports.

Required Skills & Qualifications

• Proven experience in telesales/telecalling (preferred but not mandatory for junior roles).

• Excellent communication and persuasive skills.

• Ability to handle rejection and remain motivated.

• Basic computer knowledge and ability to work with CRM tools.

• Strong listening and negotiation skills.

• Ability to work in a fast-paced target-oriented environment.

• 12th pass/Graduate in any discipline.

Key Competencies

• Customer Focus

• Sales Orientation

• Problem Solving

• Relationship Building

• Time Management

• Positive Attitude

Salary Range (India)

• Fresher: ₹5,000 – ₹15,000 per month

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