Make outbound calls to prospective and existing customers from assigned leads.
Understand customer requirements such as:
Monthly electricity bill
Property type
Roof availability
Required solar capacity
Residential/commercial requirements
Explain Solurja's solar products and services in a simple and convincing manner.
Explain the benefits of rooftop solar, savings, ROI, and applicable government subsidy schemes.
Qualify leads and identify high-intent customers.
Schedule site visits, consultations, and callbacks for interested customers.
Follow up regularly with leads through calls and WhatsApp.
Maintain accurate lead and customer information in CRM/lead-management systems.
Handle customer questions and objections professionally.
Coordinate with the sales/technical team for quotations, site surveys, and further customer requirements.
Achieve daily, weekly, and monthly calling and conversion targets.
Maintain proper follow-up records and ensure no qualified lead is missed.
Collect customer feedback and share recurring objections or market insights with the sales team.