टेलीसेल्स एग्जीक्यूटिव

1. ROLE PROFILE

Job Title

Telesales Executive

Department / Function

Sales – Inside Sales / Tele-Counselling

Reports To

Team Leader / Sales Manager

Job Location

Indore, Madhya Pradesh

Work Model

Work from Office (On-site)

Employment Type

Full-time

Nature of Role

Outbound calling, target-driven

2. ABOUT THE COMPANY

Our client is a fast-growing astrology education and technology brand, part of a diversified business group. It offers structured online courses in astrology and allied subjects, along with professional astrology software for learners and practitioners. The company serves a large learner base across India and overseas through live and recorded programmes led by experienced faculty. The work culture is sales-driven, performance-oriented and rewards consistent achievers with incentives and growth.

3. JOB PURPOSE / ROLE SUMMARY

The Telesales Executive drives revenue by converting leads into enrolments for astrology courses and sales of astrology software through high-volume outbound calling. The role exists to turn interest into paid admissions through a persuasive, need-based pitch and disciplined follow-up. Success means meeting daily calling norms and achieving monthly enrolment and revenue targets consistently, while maintaining honest, learner-first selling.

4. KRAS & RESPONSIBILITIES

Core Operational Deliverables

• Make 100–120 outbound calls per day to assigned leads, maintaining the talk-time norm set by the Team Leader.

• Pitch astrology courses and astrology software by probing learner needs and recommending the right programme, achieving 100% of the assigned monthly enrolment and revenue target.

• Contact every fresh lead within the same working day and complete scheduled follow-ups on time, ensuring no lead goes unattended.

• Handle objections on fee, duration and course outcomes confidently, and close the sale through to payment confirmation.

• Drive upsell and cross-sell of advanced courses and software to existing learners to increase revenue per customer.

• Update every call outcome, follow-up date and payment status in the CRM the same day, with 100% data accuracy.

• Deliver accurate information on course content, fees and offers on every call, maintaining zero mis-selling complaints.

Stakeholder Management & Coordination

• Report daily calls, talk time, conversions and revenue to the Team Leader by end of day.

• Coordinate with the admissions and support teams to complete enrolment and software activation within 24 hours of payment.

• Share learner feedback and recurring objections with the Team Leader weekly to sharpen the pitch and offers.

• Participate in product and sales training sessions and apply the learning to improve conversion ratio month on month.

5. CANDIDATE SPECIFICATIONS

Educational Qualifications: Minimum 12th pass; graduate in any discipline preferred.

Experience Range: 6 months to 3 years in telesales, telecalling, inside sales or BPO outbound sales. Experience in EdTech or course sales is an added advantage.

Notice Period Preference: Immediate joiners to 15 days.

Other Requirements: Comfortable with a target-driven role and full-time work from office in Indore.

6. SKILL ASSESSMENT MATRIX

Skill Category

Skills

Technical / Functional Skills

• Outbound telesales / tele-counselling with a consultative pitch

• Lead qualification, need probing and objection handling

• Closing techniques and structured follow-up discipline

• CRM / lead-management tool usage and MS Excel / Google Sheets basics

• Fluent Hindi with working English; clear diction on calls

• Interest in or basic awareness of astrology and allied subjects (preferred)

Behavioral / Soft Skills

• Persuasive, confident communication that builds trust on a first call

• High energy and resilience in handling rejection

• Target orientation with ownership of daily and monthly numbers

• Active listening and empathy towards learner needs

• Integrity in pitching: no mis-selling or false commitments

• Punctuality and discipline in a work-from-office setup

7. COMPENSATION, BENEFITS & PERQUISITES

• Compensation: Fixed salary up to ₹22,000 per month, based on experience and interview performance.

• Incentives: Performance-linked incentives on achievement of targets, as per company policy.

• Retirals & Statutory: Statutory benefits as applicable under company policy.

• Perks: Product and sales training, and growth path to Senior Executive / Team Leader for consistent performers.

• इस फुल टाइम टेलीसेल्स / टेलीमार्केटिंग Job में टेलीसेल्स / टेलीमार्केटिंग में 6 - 36 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।