A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
15,000 - 40,000 /महीना
Expert Solutions 4 Non Profit Llp
नेताजी सुभाष प्लेस, दिल्ली
टेलीसेल्स / टेलीमार्केटिंग में 6 - 48 महीने का अनुभव
फुल टाइम
We are looking for a dynamic and result-oriented Team Leader to manage a customer support team handling Bajaj Overdraft (OD) and Personal Loan processes. The ideal candidate should have strong leadership skills, hands-on experience in financial services, and the ability to drive team performance while ensuring excellent customer service.
Key Responsibilities
• Lead, mentor, and supervise a team of Customer Support Executives.
• Manage customer queries related to Bajaj OD and Personal Loan products.
• Ensure adherence to company policies, compliance guidelines, and process SOPs.
• Handle customer escalations and provide timely resolutions.
• Coordinate with internal departments for smooth processing of customer requests.
• Maintain high standards of customer satisfaction and service quality.
• Prepare and share daily, weekly, and monthly MIS reports.
Required Skills
• Strong leadership and people management skills.
• Excellent verbal and written communication skills.
• Basic knowledge of Bajaj Overdraft and Personal Loan processes.
• Good understanding of loan documentation and eligibility parameters.
• Ability to manage customer escalations professionally.
• Strong analytical and problem-solving abilities.
. Ability to work in a target-driven and fast-paced environment.
Eligibility Criteria
• Prior experience handling Bajaj Finance OD and Personal Loan processes is mandatory.
• 2–5 years of experience in Customer Support, Loan Operations, or BFSI.
• Minimum 1 year of experience as a Team Leader or in a supervisory role.
