Job Description – Team Leader
Job Summary
We are looking for an experienced and performance-driven Team Leader for our Australian Solar Campaign. The ideal candidate should have prior experience in team handling, lead generation, or international sales processes and should be capable of driving team performance and achieving campaign targets.
Key Responsibilities
Lead and manage a team of agents working on the Australian solar campaign
Ensure daily, weekly, and monthly target achievement
Conduct team briefings, training, and performance reviews
Monitor call quality, attendance, and agent productivity
Support agents with pitch improvement and objection handling
Assist in lead conversion and appointment closures
Prepare daily MIS and performance reports
Eligibility / Requirements
6 months to 1 year of experience as a Team Leader / Team Handling role
Experience in international voice process / lead generation / solar campaign preferred
Strong communication and leadership skills
Ability to work in a target-driven environment
Good knowledge of CRM, dialer, and reporting tools