Sales Co-ordinator

Job Title: Sales Coordinator

Location: Charni Road, Mumbai

About the Company:

Priminox Overseas is a trusted exporter and supplier of stainless steel, nickel alloys, and industrial raw materials. We cater to global clients in industries such as oil & gas, petrochemical, power, marine, and instrumentation.

Role Overview:

The Sales coordinator plays a key role in ensuring smooth coordination between the Sales Team, Clients, and Internal Departments, enabling accurate and timely processing of sales orders, quotations, and follow-ups. The position requires excellent communication, organizational, and multitasking skills to maintain seamless workflow and client satisfaction.

Key Responsibilities:

1. Inquiry Handling

• Receive sales inquiries from sales representatives via WhatsApp or email

• Acknowledge each inquiry with a unique reference number and send an acknowledgment email to the client.

2. Quotation Management

• Receive and review quotations from sales representatives for accuracy and completeness.

• Ensure no errors in pricing, material grade, or quantity before sending to customers.

• Send finalized quotations to clients via email and confirm by call or message.

3. Client Follow-Up Process

• Conduct systematic follow-ups after sending quotations:

  • 1st Follow-Up: Immediately after quotation submission.

  • 2nd Follow-Up: 3–4 days after the first follow-up.

  • 3rd Follow-Up: 3–4 days after the second follow-up.

  • Final Follow-Up: Before closing the inquiry.

4. Order Status & Updates

• Update the Inquiry Capture Sheet with the status of each order — Won or Lost — along with the reason.

• Coordinate with internal departments (Operations, Dispatch, and Accounts) for smooth order processing and delivery.

• Inform sales representatives and clients regarding order confirmation, delays, or dispatch status.

5. Reporting & Documentation

• Maintain accurate records of inquiries, quotations, and order statuses in CRM/FMS.

• Support management by providing regular reports and insights on client communication and conversion rates.

• Ensure all client data and reference numbers are updated systematically.

Skills & Qualifications:

• Bachelor’s degree (preferred in Commerce, Business Administration, or similar field).

• 2–5 years of experience in Sales Coordination or Inside Sales (preferably in Industrial or Steel Industry).

• Strong communication and email drafting skills.

• Proficiency in MS Excel, Google Sheets, and CRM/FMS software.

• Excellent attention to detail and multitasking ability.

• Ability to work under pressure and meet deadlines.

Additional Information:

• Working Days: Monday to Saturday

• Location: Charni Road Office (On-site)

• Salary: As per industry standards and experience

Key Attributes We Value:

✅ Accuracy in documentation
✅ Prompt communication with clients and sales team
✅ Ownership of end-to-end coordination process
✅ Ability to follow structure and maintain records

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