Customer Support Executive

Job Description: Customer Support Executive

Support - CSE - Hindi and Marathi

Support - CSE - Hindi and Telugu

Support - CSE - Hindi and Punjabi

Salary - 25k gross

Location: Marol, Andheri (East), Mumbai

Role Type: Full-time, On-site

About Client Company

Is a leading Agri-tech innovator based in Mumbai. Dedicated to revolutionizing the agricultural landscape by leveraging advanced technology to improve efficiency, productivity, and connectivity for farmers. As we scale our operations and implement new service strategies, we are looking for dedicated professionals to join our mission in supporting the backbone of our economy.

The Role

We are seeking a proactive and empathetic Customer Support Executive to join our team in Marol. In this role, you will be the primary point of contact for our users, ensuring a seamless and high-quality experience across all communication channels. You will play a critical part in maintaining customer loyalty by resolving issues efficiently and providing expert guidance on our products.

Key Responsibilities

Omnichannel Support: Manage inbound and outbound communications via calls, emails, and chat to resolve customer queries.

Problem Resolution: Address and resolve technical or service-related issues promptly and professionally.

Product Expertise: Provide clear and accurate information regarding Carnot’s Agri-tech products, services, and company policies.

Internal Coordination: Escalate complex or unresolved issues to the appropriate internal departments to ensure a timely fix.

Data Management: Accurately update and maintain customer records and account information within the internal CRM/system.

Customer Advocacy: Follow up with customers to ensure their issues are fully resolved and maintain a high level of satisfaction.

Work Schedule & Strategy

To better serve our growing community, Carnot Technologies has transitioned to a 7-day support model.

Shift Timings: 9:30 AM – 6:30 PM.

Working Days: 6 days a week.

Detail: You will be required to work at least 2 Sundays per month.

Weekly Offs: On weeks where you work a Sunday, you will receive a compensatory week-off between Monday and Friday. On other weeks, you will have a standard Sunday off.

Requirements

Experience: Previous experience in customer support, tele-calling, or a client-facing role is preferred.

Communication: Excellent verbal and written communication skills in English and Hindi

Tech-Savvy: Comfortable using CRM tools and basic office software.

Joining: Immediate joiners will be given high priority

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