Key Responsibilities
Customer Care & Order Management
handle all inbound and outbound client calls, WhatsApp and email on bookings, rates and shipment status
generate orders and puch them on ERP prepare Delivery orders (D/O) and coordinate with the Morbi warehouse and city teams for timely dispatch
resolve client issues quickly and keep every client informed until delivery is complete
New business & Client retention
Prospect daily call new tiles and sanitary ware parties from the company database and log every call in the tracker
Add new active billing parties every month and bring back inactive clients into regular business
Make regular relationship calls to key clients Flag any dormant or declining account immediately
Billing Collections & Reporting
Support billing and ledger matching as assigned follow up outstanding payments with parties and the accounts team
Submit your end of day report to directors every working day and keep all the pricing and client data strictly confidential