Direct Customer & Dealer Handling
Handling direct customers and dealers who are interested in the company's textile/uniform products.
Understanding customer and dealer requirements and guiding them toward suitable product solutions.
Meeting clients virtually or in person to understand needs, present solutions, and build long-term trust.
Inquiry Handling, Convincing & Sales Closure
Handling assigned inquiries and responding to customer/dealer requirements in a timely manner.
Using strong convincing and communication skills to explain product value and address customer objections.
Negotiating with customers/dealers and finalizing orders to achieve sales targets.
Product Presentation & Customer Relationship Management
Presenting products and explaining relevant features, benefits, and solutions to customers and dealers.
Maintaining relationships with existing customers and dealers and identifying opportunities for repeat business.
Ensuring customer satisfaction and supporting long-term business relationships.
Sales Process Tracking & Reporting· Basic computer (excel) skills, basic Journal entries in the Tally software, simple working skills of CRM software in google sheet.
· Using basic computer knowledge and CRM software to track sales activities and update customer records.
· Maintaining the sales pipeline and keeping inquiry/customer information accurate and updated.
· Reporting sales activity and progress to the senior/manager/director in a timely manner.
· Inquiry to be handled on direct calls, WhatsApp
· Handle post sales customer/dealer management.
· Findling point of improvements in processes or products and actively implementing new system to speed up the processes with the approval from top management.