Greet and assist customers in a professional and friendly manner
Understand customer needs and recommend suitable frames and lenses
Explain product features, lens types (single vision, bifocal, progressive), and coatings
Achieve individual and store sales targets Promote ongoing offers, discounts, and new products
Interpret optical prescriptions accurately
Assist customers in selecting appropriate eyewear based on prescription, face shape, and lifestyle
Ensure correct order placement for lenses and frames
Take accurate measurements (Pupillary Distance, fitting height, etc.)
Perform frame adjustments for comfort and proper alignment Ensure proper fitting and final
delivery of spectacle
Handle minor repairs and replacements Maintain up-to-date knowledge of optical products,
brands, and lens technologies
Educate customers on lens care and maintenance Maintain stock of frames, lenses, and accessories
Ensure proper display and merchandising of products Conduct regular stock checks and report
shortages
Generate invoices and process payments Maintain customer records and order details
Coordinate with lab/vendors for order tracking Address customer complaints and provide
solutions
Ensure customer satisfaction and encourage repeat business