ट्रैवल कंसल्टेंट

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat regarding bookings, cancellations, and modifications.

• Assist clients with flight, hotel, car rental, and tour reservations using GDS or online booking tools.

• Provide accurate information on travel requirements, visa rules, and documentation.

• Handle customer complaints and resolve travel-related issues in a timely and professional manner.

• Monitor travel bookings to ensure accuracy and compliance with company policies.

• Coordinate with airlines, hotels, and travel partners for booking confirmations and issue resolution.

• Maintain detailed records of customer interactions and transactions.

• Process refunds, reissues, and travel insurance claims when applicable.

• Promote additional services and travel upgrades to enhance the customer experience.

• Ensure customer satisfaction through proactive communication and follow-up.

Skills & Qualifications:

• 1+ years of experience in travel consulting or customer support within the travel industry.

• Proficiency in GDS platforms (Amadeus, Galileo, or Sabre).

• Strong communication, interpersonal, and problem-solving skills.

• Excellent customer service orientation and ability to handle high call volumes.

• Knowledge of ticketing, fare rules, and travel documentation.

• Ability to manage multiple tasks with attention to detail.

• Bachelor’s degree or diploma in Travel, Tourism, or related field (preferred).

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 1 - 2 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।