Telecalling Executive

We are looking for a confident and result-oriented Telecalling Executive to handle debit recovery and collections. The candidate will be responsible for contacting customers with outstanding payments, negotiating repayment plans, and ensuring timely recovery while maintaining professional and ethical communication.

Key Responsibilities:

• Make outbound calls to customers regarding overdue payments and outstanding dues

• Follow up with customers and remind them of pending debit amounts

• Negotiate payment plans and settlements as per company policies

• Maintain accurate records of calls, payments, and customer responses

• Achieve daily/weekly/monthly recovery targets

• Handle customer queries related to payments and account status

• Escalate difficult or non-responsive cases to the supervisor

• Ensure compliance with legal, regulatory, and company collection guidelines

• Maintain a polite, professional, and respectful approach during all interactions

Requirements & Skills:

• Minimum qualification: 10+2 / Graduate preferred

• Previous experience in telecalling, debt recovery, or collections is an advantage

• Strong communication and negotiation skills

• Ability to handle pressure and objections calmly

• Basic computer knowledge (CRM, MS Excel, calling systems)

• Target-driven and self-motivated

• Knowledge of collection processes and customer handling

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