टेली कॉलर

Title: Tele Caller / Tele Executive

Department: Collection / Recovery

Industry: Banking

Employment Type: Full-Time

Job Summary

We are looking for an enthusiastic and results-driven Tele Caller to engage with prospective customers over the phone, Collection Executive is responsible for contacting customers to collect outstanding debts on behalf of the company. They communicate via phone, use negotiation skills to resolve issues, and ensure timely payments. The ideal candidate should have excellent communication skills and a customer-focused approach.

Key Responsibilities

Make outbound calls to prospective customer and follow up to collect outstanding debts on behalf of the company.

Contact customers via phone to inform them of overdue accounts and payment status.

Negotiate payment plans and settlements within established guidelines.

Update customer information and payment records in the system.

Follow up on established payment arrangements with customers.

Address and resolve customer inquiries and disputes regarding payments.

Collaborate with internal departments to escalate difficult cases when necessary.

Maintain confidentiality of customer information at all times.

Required Skills & Qualifications

Minimum 12th pass

0–1 years of experience in telecalling, sales, or customer support

Excellent verbal communication skills (Hindi & basic English)

Confident, persuasive, and customer-friendly personality

Ability to handle rejection and work under targets

Basic knowledge of MS Excel and CRM tools (preferred)

Key Competencies

Strong interpersonal skills

Target-oriented mindset

Active listening skills

Time management and follow-up skills

Working Days & Timings

6 Days working

Shift timing as per company policy

Salary & Benefits

Fixed Salary + Attractive Incentives

Performance-based bonuses

Growth opportunities within the organization

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