A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
25,000 - 35,000 /महीना
Sarvppratham Developers Private Limited
थाणे वेस्ट, थाणे
ग्राहक सहायता / टेलीकॉलर में 2 - 6+ वर्षो का अनुभव
फुल टाइम
Key Responsibilities:
● Client Management: Ensure that all needs of clients are successfully met and managed
● After-Sales Service: Provide continuous support to existing clients and ensure they are fully satisfied with the services offered.
● Client Feedback: Actively seek honest and constructive feedback from clients to improve services and resolve any concerns.
● Provide end-to-end service to clients, from order placement to payment collection, ensuring satisfaction at every stage.
● Query Resolution: Address and resolve all client queries promptly, ensuring a smooth and positive experience.
● Product & Service Guidance: Offer insights and assistance to clients regarding our products or services, ensuring they are well-informed.
● Complaint Handling: Act as the main point of contact for client complaints and escalate issues to the relevant department or personnel for resolution.
● Proactive Communication: Understand client needs, proactively address issues, and ensure a high level of customer satisfaction at all times.
● Documentation: Maintaining and filing documentation as per the process of the company including receipts, demand letters, interest letters, etc if and when needed.
● Coordination: Coordination with different departments and entities such as banks to ensure the client journey is seamless.
