Customer Support Executive

Key Skills: Primary Skills (Must-Have):
1) Strong Analytical and diagnostic ability to identify root causes and resolve complex issues.
2) Excellent communication skills (verbal & written) for global customer interactions. This is the most important has to be a minimum B2 on CEFR scale (C1 Preferable)
3) Ability to deliver First Call Resolution and maintain professionalism in omni-channel support.
4) Strong technical troubleshooting skills to manage Adobe product troubleshooting across multiple OS platforms (Windows, iOS, Android, MacOS).
5) Accurate case documentation and CRM proficiency for tracking and follow-up.
6) Customer Handling: Professional interaction, escalation management, and case documentation.

Experience: 1- 3 years
Minimum: 1 year
Preferred: 1 year + in technical support customer service

Minimum 1 year in technical troubleshooting, Exposure to Windows, macOS, iOS, and Android environments

Educational Qualification: Graduate or undergrad with 18 months of technical support customer service Experience
Additional Details: Cross-selling & Upselling Experience (Good To have)
Shift Timing: 24/7 (Rotational Shift)

Any Domain Expertise: [e.g., BFSI, Retail, Healthcare] Windows, iOS, Android, and MacOS environments.

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