कस्टमर सपोर्ट एग्जीक्यूटिव

Job Description – Customer Support Executive

Company: WTF GYMS
Department: Customer Support
Location: Noida, Uttar Pradesh
Reports To: Customer Support Manager / Operations Manager
Salary: ₹18,000 – ₹25,000 (In-hand) + Incentives

Job Overview

We are looking for a Customer Support Executive to handle customer queries and provide the best support experience to our members. The role involves assisting customers through calls, WhatsApp, emails, and social media and ensuring all issues are resolved on time.

Key Responsibilities

• Handle customer queries through calls, WhatsApp, emails, and social media.

• Resolve customer complaints and provide timely solutions.

• Assist members with memberships, renewals, and general inquiries.

• Follow up with customers to ensure a positive experience.

• Update customer details and query status in the CRM system.

• Coordinate with gym centers and internal teams for issue resolution.

• Maintain daily reports of customer interactions.

Skills Required

For Experienced Candidates

• Experience in customer support, customer service, or BPO.

• Good communication and problem-solving skills.

• Knowledge of CRM tools is an added advantage.

Key Competencies

• Excellent Communication Skills

• Customer Service Orientation

• Problem-Solving Ability

• Active Listening

• Time Management

• Teamwork and Collaboration

• Customer-First Mindset

Qualifications

• Graduate in any discipline (preferred).

• 1–3 years of experience in Customer Support, Customer Service, BPO, or Hospitality.

• Freshers with good communication skills can also apply.

Join WTF GYMS and become a part of one of India's fastest-growing fitness brands!

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 1 - 3 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।