कस्टमर सपोर्ट Bpo टीम लीडर

Job Opening: Team Leader

Position: Team Leader
Location: E-2, Block E, Sector 1, Noida, Uttar Pradesh 201301
Salary: ₹25,000 – ₹28,000 per month

Job Summary

We are looking for an experienced and motivated BPO Team Leader to manage a team of customer service executives, drive performance, and ensure high-quality service delivery. The ideal candidate should have strong leadership, communication, and people management skills.

Key Responsibilities

• Lead, motivate, and manage a team of customer service executives.

• Monitor daily team performance and ensure productivity targets are achieved.

• Conduct team briefings, coaching sessions, and performance reviews.

• Handle escalations and resolve customer concerns effectively.

• Ensure adherence to company policies, quality standards, and process guidelines.

• Prepare daily, weekly, and monthly performance reports.

• Coordinate with internal departments to improve operational efficiency.

• Train and mentor new team members.

Requirements

• Graduate in any discipline (preferred).

• Minimum 1–2 years of experience as a Team Leader in a BPO or customer service environment.

• Strong leadership and communication skills.

• Good knowledge of MS Excel and reporting.

• Ability to work in a fast-paced environment.

• Willingness to work in rotational shifts and with rotational weekly offs.

Shift Details

• Rotational shifts

• Rotational weekly offs

Salary & Benefits

• Salary: ₹25,000 – ₹28,000 per month (based on experience and interview performance)

• Performance-driven work environment

• Career growth opportunities

• Training and development support

Work Location:
E-2, Block E, Sector 1, Noida, Uttar Pradesh 201301

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